PRIVACY STATEMENT
Version update date: [June 15, 2024 ]
Version effective date: [June 22, 2024 ]
The entity responsible for the processing of personal data referred to
below is Chery Commercial Vehicle (Anhui) Co., Ltd. (hereinafter
referred to as “CCV”, “we” or “us”), a private company with limited
liability established under the law of China, having its statutory seat
in Building 8, Science and Technology Industrial Park, No. 717,
Zhongshan South Road, Yijiang District, Wuhu City. To ensure compliance
with international data protection legislation, CCV is the data
controller of this personal data.
We give top priority to the protection of your personal data, and we
process your data in accordance with applicable data protection laws.
This statement provides comprehensive information about the processing
of personal data when you use our website.
This Privacy Statement does not apply to:
1.The processing of personal data when you use our vehicle;
2.Your use of third-party services in our website. The data processing
of these services is subject to their individual privacy policies, which
we strongly advise you to read carefully;
3.Your use of mobile apps provided by CCV;
4.Our employee personal data or candidate recruiting practices.
In this Privacy Statement, we will explain to you:
1.What personal data we collect and how do we use it?
2.What third-party services do we use?
3.How do we transfer your data outside your region?
4.What rights do you have in relation to your personal data?
5.How long do we retain your data?
6.How do we protect your data?
7.Privacy of children
8.How can you contact us and make a request?
9.How will we update this Privacy Statement?
1.What personal data we collect and how do we use it?
We use the collected personal data when you visit our web applications to
manage and meet with your service and information requests, to make our
products and services as effective as possible, and to protect our IT
systems from attacks and other illegal activities.
To communicate with you:
Data Processing Purpos
Type of Personal Data
Legal Basis for Processing
To fulfill requests or service appointments you make to us, including
test drives, service and event appointments
Your contact information, including your name, your phone number, and
your email address. (note: we may contact you to confirm your booking
or request)
Performance of a contract with you or necessary in order to take steps
at your request prior to entering into a contract
To respond to any feedback, requests, questions, or complaints you may
have regarding our products and services (in person, online,
telephone, email, etc.)
Your contact information, including your name, your phone number, and
your email address.
Communication and interactions
information, including your request details
Performance of a contract with you or necessary in order to take steps
at your request prior to entering into a contract
Necessary
for our legitimate interests: to administer customers inquiries and
requests
To participate in surveys or our offline event about your experience
with our products and services
Account information
Your contact information, including your name
Survey or feedback details
Necessary for our legitimate interests: to understand, analyze and
improve customer experience
Sign up for marketing communications
Your basic information, including contact information
Order
information
Where you have provided your consent
To ensure information security, and to understand and improve our products
and services.
Data Processing Purpos
Type of Personal Data
Legal Basis for Processing
To detect and defend against unauthorized access to data, and to
enhance information security
Device information
Network activity information
Necessary for our legitimate interests: to protect the
confidentiality, integrity, and availability of IT systems
To upload crash logs for troubleshooting
Account information
Relevant crash logs
Where you have provided your consent
To understand and analyze website UI behavior and usage, so as to
improve our services
Analytics data (aggregated data on UI behavior, usage and analytics of
website.
Necessary for our legitimate interests: to understand, analyze and
improve customer experience
Where you have provided your consent (website cookies)
2.What third-party services do we use?
Google Analytics
·For analytics and to better understand the
usage patterns on our websites, we use Google Analytics, a web analytics
service provided by Google, Inc.
3.How do we transfer your data outside your country or region?
As an international company, the personal data we collect from our
customers around the world is primarily stored in our data center located
in Wuhu, China. However, to facilitate our global operations, we may share
your personal data with our group companies, subcontractors, and business
partners in various countries.
When we transfer your personal data for purposes such as IT support,
hosting services, maintenance, and customer service, it may be processed
by entities outside of your country or region. These entities may be
situated in places with different data protection standards than those in
your location. Despite this, we are committed to ensuring the protection
of your personal data no matter where it is processed. We adhere to robust
safeguards and apply the same level of data protection as described in
this Statement.
We transfer personal data in compliance with the legal frameworks and
requirements of the respective jurisdictions involved. We require all
recipients of your personal data to uphold the same level of privacy and
data protection that we commit to, in line with applicable data protection
laws. These safeguards include, but are not limited to:
·International agreements and principles that
provide a legal framework for the transfer of personal data between
countries, ensuring an adequate level of protection.
·Binding corporate rules that allow
multinational companies to transfer personal data internationally within
their corporate group.
·Data transfer agreements that include privacy
clauses recognized by, and compliant with, international standards.
4.What rights do you have in relation to your personal data?
4.1 Right to withdraw consent
Where you have given consent for the processing of your personal data, you
may withdraw your consent at any moment with effect for the future.
4.2 Right to access your personal data
You have the right to request information about the personal data we hold
regarding you. Upon request, we will provide you with a copy of your
personal data.
4.3 Right to rectification
You may request from us the rectification of incorrect or incomplete
personal data concerning you. We make reasonable efforts to keep personal
data in our possession or control, which are used on an ongoing basis,
accurate, complete, current and relevant, based on the most recent
information available to us.
4.4 Right to restriction
You may request from us the restriction of processing of your personal
data, if:
·You contest the accuracy of your personal
data, for the period we need to verify the accuracy;
·The processing is unlawful and you request
the restriction of processing rather than erasure of your personal data;
·We no longer need your personal data for the
processing purpose, but you require them for the establishment,
exercise, or defense of legal claims; or
·You object to the processing while we verify
whether our legitimate grounds override yours.
4.5 Right to portability:
You have the right to receive your personal data provided to us and, where
technically feasible, request its transfer to another organization. This
right applies if we process your personal data through automated means,
based on your consent or for the performance of a contract you are a party
to. Your personal data must have been provided by you, and this right
should not adversely affect the rights and freedoms of others. You can
receive your personal data in a structured, commonly used, and
machine-readable format. The transmission of your personal data to another
organization is subject to technical feasibility.
4.6 Right to erasure
You have the right to request that we delete the personal data we
process about you. We must comply with this request unless the
processing of your personal data is necessary for:
·Compliance with a legal obligation requiring
processing by laws to which we are subject;
·Archiving purposes in the public interest,
scientific or historical research purposes, or statistical purposes; or
·The establishment, exercise, or defense of
legal claims.
4.7 Right to object
You have the right to object, at any time, to the processing of your
personal data based on our legitimate interests or the legitimate
interests of a third party, provided that the processing is not based on
your consent. If you exercise this right, we will no longer process your
personal data unless we can demonstrate compelling legitimate grounds that
override your interests, rights, and freedoms, or if the processing is
necessary for legal claims. If you object to the processing, please let us
know if you also wish for your personal data to be erased.
4.8 Right to be informed
You have the right to be informed about the collection and use of your
personal data. We have prepared this Statement for this purpose, and you
will be informed of any changes to this Statement.
4.9 Right to lodge a complaint
You have the right to lodge a complaint with your local data protection
supervisory authority or with any other data protection authority in your
region. However, we would appreciate it if you first contact us to try to
solve your issue – you can find our contact details in Section 9.
5.How long do we retain your data?
We have set a retention period of 10 years for the data related to our
provided services in accordance with legal obligations. If you are a
customer, we will keep your data for the duration of any contractual
relationship you have with us, and, where permitted, beyond the end of
that relationship for as long as necessary to fulfil the purposes set out
in this Privacy Statement.
We retain the data we collect from or about you for the period necessary
to fulfil the purposes outlined in this Privacy Statement, unless a longer
retention period is required or permitted by law. Once the data is no
longer necessary for these purposes, we either delete it or retain it in
an anonymized form. In determining the appropriate retention period, we
take into account various criteria, including the type of services
requested by or provided to you, the nature of our relationship with you,
the potential impact on the services we provide to you if we delete
certain data about you, and the retention periods mandated by law.
6.How do we protect your data?
We strive to maintain high security standards and have implemented robust
technical and organizational measures to protect your data, in accordance
with the current, general state of technology. We ensure that your
personal data is adequately secured against loss, falsification or
unauthorized access. However, please note that the transmission of
information via the internet is not completely secure. While we do our
best to protect your personal data, we cannot guarantee 100% security of
your data transmitted to us.
Once we have received your personal data, we use strict procedures and
security features to prevent unauthorized access. In the unfortunate event
of a personal data incident, we will report it and take remedial measures
in accordance with the requirements of the law and regulatory authorities.
7. Privacy of children
We do not knowingly collect or use any personal data from children (we
define ‘children’ as minors younger than 16) without prior, verifiable
consent which is given or authorized by the holder of parental
responsibility over the child. We do not knowingly allow children to order
our vehicles, communicate with us, or use any of our online services.
If you become aware that a child has provided us with personal data,
please contact us: karry@cheryholding.com We will take all reasonable
measures to delete the information as soon as possible and to not use such
information for any purpose, except where necessary to protect the safety
of the child or others as required by law.
8.How can you contact us and make a request?
If you have any questions about the processing of your personal data, we
recommend reading through this Privacy Statement first.
To make a query, raise a concern, or exercise your data subject rights,
please feel free to contact us via:
E-mail Address:
karry@cheryholding.com
We take your privacy seriously and aim to respond to you within one
month or within the timeline specified by the relevant local privacy
protection law, after confirming your identity. If you believe that we
have not adequately addressed your complaints or concerns, you have the
right to lodge a complaint with a competent data protection authority.
9. How will we update this Privacy Statement?
We may update this Privacy Statement, for example, to reflect changes in
our business operations and measures for protecting personal information.
If we make changes to this Privacy Statement, we will notify you. Where
changes to this Privacy Statement significantly impact the nature of our
data processing or have a substantial effect on you, we will provide
sufficient advance notice, allowing you the opportunity to exercise any
applicable rights.